Shredding and Document Destruction FAQ

What more do you want to know about on-site shredding services? Please browse our Frequently Asked Questions (FAQ) to learn more about TrueShred and our secure document destruction process. Please feel free to call us at 888-322-3218 or contact us here for additional information.

Why should my company shred documents?
We have an office shredder. Why should we outsource our shredding?
Do we have to remove staples, paper clips and binder clips?
How long must we retain documents before they can be destroyed?
What else do you destroy besides paper?
What does your service cost?
What happens to the paper after our documents are destroyed?
Do you screen your employees?
How do you ensure privacy and security compliance?
How fast can you shred?
May we witness the destruction of our information?
Do you issue a certificate of destruction?
Do you offer a guarantee?
Do you offer shredding in my area?
Does TrueShred offer residential services?
What are Shred Events?
Do you only offer on-site Shredding?
Where can I learn more about shredding?
How do I find out what others have to say about your service?
Do I need to use a TrueShred receptacle for ongoing service?

 

Why should my company shred documents?
You have a legal responsibility to prevent sensitive client and employee information from falling into the wrong hands. Our secure document destruction service helps you meet this obligation.

We have an office shredder. Why should we outsource our shredding?
TrueShred’s service is typically more cost-effective than in-house shredding. Savings include: paid employee time, the cost of shredding equipment, equipment maintenance, and disposal costs. Manual shredding is also a time consuming, tedious process; your employees’ time can be redirected to more efficient use.

Do we have to remove staples, paper clips, and binder clips?
No, our powerful, state-of-the-art industrial trucks shred paper, hanging file folders, staples, paperclips, and even binder clips at a rate of 8,000 lbs per hour – minimizing time spent at your site and saving you time and effort.

How long must we retain documents before they can be destroyed?
Documents which have outlived their practical and legal usefulness should be properly destroyed. Adherence to a predetermined retention and destruction schedule is a sound business practice.  Don’t subject yourself to a security breach by holding onto documents that have outlived their usefulness.

What else do you destroy besides paper?
In addition to documents, our state-of-the-art industrial shredding trucks can destroy Hard Drives, CD-ROMs, CD-Rs, DVDs, computer backups, microfiche, x-rays, videotapes, cassette tapes, product samples, prototypes, uniforms, and ID badges.

What does your service cost?
We have secure shredding solutions that are customized directly to your needs and requirements.  Whether you require weekly, bi-weekly, or monthly shredding service, TrueShred has a solution that will save your business time and money. Perhaps you just need one-time shredding service for old files. Whether you have thousands of boxes or just a few, TrueShred has a cost effective solution.

What happens to the paper after our documents are destroyed?
All shredded paper is securely recycled by TrueShred.

Do you screen your employees?
Yes, TrueShred demands the highest level of integrity for all personnel. All employees are drug tested, background screened, licensed, bonded, insured, uniformed, and easily identified with a TrueShred ID Badge.  Further, all employees are subject to ongoing background tests, and drug screening.

How do you ensure privacy and security compliance?
TrueShred complies with all HIPAA, FACTA, Sarbanes-Oxley, and GLB requirements and strictly adheres to all conditions and regulations for the secure destruction of sensitive materials and protected health information (PHI). Our Operations & Policy Manual sets forth the policies and procedures required of our personnel to securely service consoles and bins, securely transport sensitive material to the truck, and securely shred material, rendering it permanently destroyed. TrueShred has earned NAID AAA Certification from the National Association for Information Destruction (NAID).

How fast can you shred?
Our powerful, state-of-the-art trucks can shred up to 8,000 pounds of paper per hour, saving you time and money.

May we witness the destruction of our information?
Yes, you are always welcome to witness the shredding process which includes an interior view of the shredding process, via a monitor mounted on the side of each shredding truck.

Do you issue a Certificate of Destruction?
Yes, TrueShred issues a Certificate of Destruction after each service visit to provide documentation of the secure destruction of your material, and you may retain the issued certificate of destruction as audit evidence for HIPAA, FACTA and GLB compliance.

Do you offer a guarantee?
Yes. As part of TrueShred’s Promise, you may try out our Recurring Shredding Service for sixty (60) days, if you are not fully satisfied, you may cancel service with no penalty.

Do you offer shredding in my area?
The majority of our service is done in the DC metro area, however TrueShred regularly offers services to businesses and government offices throughout Virginia and Maryland as well. If you’re not certain whether our services extend to your area, we would urge you to contact us either online or via phone to ask!

Does TrueShred offer residential services?
Absolutely! The TrueShred team regularly serves homeowners with our full residential shredding services. Typically we would suggest using our one-time shredding services, since it’s not very likely that your volume will necessitate routine services. We would also suggest keeping an eye out for our shredding events, as they offer you the opportunity to rid yourself of smaller volumes of items securely.

What are Shred Events?
Shred events are essentially a “drop-off” style service that we offer on a routine basis—most often monthly. This is a great opportunity for smaller businesses and homeowners to securely rid themselves of unwanted documents and media in a safe manner. The service generally charges by the box for “standard” size boxes, and runs for four or five hours in specific locations. For detailed information on dates and more, we would urge you to keep an eye on our event calendar.

Do you only offer on-site shredding?
TrueShred chooses to operate on-site only, both for our sake, and for yours. Operating on-site offers distinct advantages by restricting the chain of custody to our trusted employees only, and helps keep things clean, safe, and secure for our clients.

Where can I learn more about shredding?
We try to offer as many resources as possible to our clients, and to do this we offer a wide array of information both through our shredding 101 pages, and our blog. Our 101 pages attempt to answer questions similarly to this FAQ, but in greater detail. The blog is updated routinely and offers information including the benefits of shredding, how our process works, and tips to help you with your business’s shredding needs.

How do I find out what others have to say about your service?
We highly value the opinions of our current and previous clients, and freely hope that potential clients will pursue learning more about TrueShred. We happily host testimonials from our clients on our website.

Do I need to use a TrueShred receptacle for ongoing service?
When we provide routine and ongoing service to clients, we offer various sizes of bins and consoles to suit your volume of need. These bins make certain your documents are secure until our service date, and help keep the process quick and smooth.

Upcoming Events

Jun
10
Sat
10:00 am Monthly Community Shredding
Monthly Community Shredding
Jun 10 @ 10:00 am – 2:00 pm
Recycling Event To accommodate residential and small business clients, TrueShred offers a paper shredding drop-off option. Bring your medium sized boxes (Regular Bankers Box) of sensitive papers and for just $10 per box watch the
Testimonials
Dennis R. Akers, Audit Supervisor - Virginia Department of Taxation

”TrueShred was prompt, efficient, clean and extremely professional. I plan to continue to use your service and will highly recommend TrueShred to other businesses.”

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